Depending on our stock levels and time of year, products ordered by local customers are generally dispatched within 1-2 working days after the order has been placed. During the ‘Back to School’ period (summer holidays), online orders can take up to 3-5 working days to be processed. If we are out of stock of an item(s), we will inform you of the delay as soon as possible. Orders are dispatched Monday to Saturday and where possible we will email a tracking reference.
- For deliveries to LU7 postcodes, there is no fee for orders over £25
- For other postcodes, delivery is £6.95 for orders under £50
- Delivery is free for all orders over £50
- We have a Click & Collect service; you will be contacted via phone or email when your order is ready for collection
Please note that delivery can take up to 5 working days after dispatch. If you need your order sooner, please get in touch and we will try our best to arrange something for you.
Returns and Refund Policy
It can sometimes be difficult to gauge the correct size for your child, therefore Wear2School is happy to accept returns for items bought instore or online which do not fit your child. The goods must be in the condition originally supplied, i.e. unworn and have the tags attached. Please also keep the original packaging. Personalised items cannot be retuned unless the item is faulty.
Goods returned within 21 days of purchase and in the condition described above are eligible for a full refund or exchange subject to proof of purchase being supplied. Goods returned after 21 days will be refunded/exchanged at the managers discretion and based on if an item is still stocked.
During the summer period (1st June – 5th September) the returns window will be extended. Items brought during the summer period can be returned for a refund/exchange up until 30th September, subject to proof of purchase and condition of the goods. Exchanges will be subject to stock levels.
In the unlikely event an item does not reach the high standards Wear2School is known for, please bring it in to the shop and we will be more than happy to provide a full refund/exchange if a fault is identified.
If you would like to return goods by post, please send them to the following address:
63 North Street
Your order number should be clearly marked on the packaging. Please ensure that you have a proof of postage from the Post Office or the goods are sent as a signed for delivery. Your refund will be made via the same payment method that you used to initially purchase the item(s). Postage will be at the expense of the customer and will not be refunded.
You will receive an email from us once we have processed your return and refunded your money. Refunds can take up to 7 days to show in your account.
If you have any questions regarding a return or refund, please do not hesitate to contact us on 01525 373030 or email us [email protected] and we will be happy to help.